Privacy Policy & Contact Disclaimer

Last Updated: February 11, 2025

1. Collection and Use of Personal Information

By submitting your contact information through our website, social media platforms, or online advertisements, you acknowledge and consent to:

Being contacted by EXP REALTY BROKERAGE, LIVING IN OTTAWA, PETER TWOLAN and its authorized representatives via phone, email, or text message regarding the property, service, or inquiry you have expressed interest in.
Your contact details being securely stored and used solely for the purposes outlined in this policy.
Being automatically subscribed to our newsletter, which includes market insights, real estate updates, and promotional offers. You may unsubscribe at any time.

2. Information We Collect

We may collect and process the following personal information:

Name
Email address
Telephone number
Mailing address
Any information you voluntarily provide in communications with us

Log Data & Cookies

We collect data from your browser when you visit our website, including:

IP address
Browser type and version
Pages visited and time spent on those pages
Other browsing-related statistics

We use cookies and tracking technologies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings, but this may affect certain website functionalities.

3. Compliance with PIPEDA & Data Protection

We are committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant privacy laws. Your personal data:

Is used solely for providing requested information, services, and follow-up communications.
Is never sold, shared, or disclosed to third parties without your explicit consent, except as required by law.
Is stored securely to prevent unauthorized access, disclosure, or misuse.

4. Compliance with Canada’s National Do Not Call List (DNCL)

If you are registered on Canada’s DNCL, your submission of contact information constitutes an explicit request for information, permitting us to contact you in response to your inquiry.
We respect DNCL regulations and will not engage in unsolicited telemarketing beyond the scope of your request.

5. Service Providers & Third-Party Data Processing

We may engage third-party service providers to facilitate website functionality, email marketing, customer relationship management, and analytics. These providers have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Rights & Withdrawing Consent

You have the right to withdraw your consent at any time. You may do so by:

Clicking the “Unsubscribe” link in our emails.
Replying “STOP” to text messages.
Contacting us directly at admin@living-inottawa.ca to request the removal of your information.

7. Data Security & Retention

We implement strict security measures to protect your personal information. Contact details are retained only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.

8. Links to Third-Party Sites

Our website and social media may contain links to third-party websites. We do not control or assume responsibility for the privacy practices of these external sites. We strongly encourage you to review their respective privacy policies before sharing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will delete it immediately.

10. Legal Compliance & Disclosure

We may disclose your personal information when required to do so by law, such as in response to a legal request, subpoena, or government investigation.

11. Consent to Electronic Communications

By providing your contact information, you consent to receiving electronic communications from EXP REALTY BROKERAGE, LIVING IN OTTAWA, PETER TWOLAN, including:

Email newsletters, property alerts, and market updates.
SMS and phone calls regarding real estate inquiries, transactions, or promotions.
Retargeting ads and personalized marketing based on your website or social media interactions.

You may opt out of these communications at any time as outlined in Section 6.

12. Social Media & Public Interactions

If you engage with us via social media (comments, messages, likes, shares, etc.), you acknowledge that:

Your interactions may be publicly visible, depending on your social media settings.
Any information you voluntarily share on public platforms is not covered under this Privacy Policy.
We do not control how third-party platforms handle your data.

13. Marketing & Retargeting

We use advertising tools (e.g., Facebook Pixel, Google Analytics, and other tracking technologies) to:

Deliver personalized ads based on your browsing behavior.
Measure ad effectiveness and improve our marketing strategies.
Collect aggregate, non-identifiable data for analytics purposes.

You can manage ad preferences via your social media accounts or browser settings.

14. Third-Party Integrations & Real Estate Platforms

If you inquire about properties or services through third-party real estate platforms (e.g., Realtor.ca, Zillow, or MLS®), your data may be processed by those platforms under their own privacy policies. We recommend reviewing their privacy policies to understand how they handle your information.

15. Recording & Documentation of Communications

For quality assurance, legal compliance, and dispute resolution, we may:

Record phone calls or video calls with prior notice.
Retain copies of emails, texts, and chat conversations related to real estate transactions.

We will never record private or sensitive discussions without consent.

16. Disclaimer on Accuracy & Liability

While we strive to provide accurate and up-to-date real estate information, we do not guarantee:

The completeness, accuracy, or reliability of property listings, market trends, or other data.
The availability of properties featured in ads, newsletters, or social media posts.

We assume no liability for any errors, omissions, or outdated information provided.

17. Data Breach Notification

In the unlikely event of a data breach:

We will notify affected individuals as required by law.
We will take immediate action to secure our systems and investigate the cause.

18. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of Ontario, Canada. Any disputes shall be resolved in Ontario courts, and by using our services, you agree to this jurisdiction.

19. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy as needed to comply with legal requirements and industry best practices. Changes will be reflected on this page, and continued use of our services constitutes acceptance of the revised policy.

20. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 admin@living-inottawa.ca
📞 (613) 668-8422